Shipping policy

🚚 Shipping Policy

Thank you for shopping with Pawliu. We are committed to providing quality pet products and making your shopping experience as smooth and convenient as possible.

Please review the shipping information below before placing your order.

📦 Order Processing Time

All orders are processed within 1–3 business days, Monday through Friday, excluding weekends and U.S. public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Orders placed during weekends or holidays will begin processing on the next business day.

🚚 Shipping & Delivery

Pawliu currently ships to customers within the United States.

Standard Shipping

Estimated Delivery: 7–12 business days

Shipping Cost: Free

Express Shipping

Estimated Delivery: 5–10 business days

Shipping Cost: $9.99

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier availability, weather conditions, holidays, order volume, and other circumstances beyond our control.

📦 Shipping Carriers

Depending on your location, product, and carrier availability, orders may be shipped through trusted logistics and delivery partners such as:

* USPS
* UPS
* FedEx
* DHL
* UniUni
* CJPacket
* Other reliable shipping carriers

The carrier used for your order may vary depending on the shipping destination and fulfillment method.

📍 Order Tracking

Once your order has shipped, you will receive a **shipping confirmation email** containing your tracking number.

You can use your tracking number to monitor your package through the applicable carrier's tracking system.

If tracking information does not appear immediately, please allow **2–5 business days** for the carrier's system to update.

⚠️ Shipping Delays

Although we work with reliable shipping partners, unexpected delays may sometimes occur.

Possible causes include:

* Severe weather
* Carrier delays or service disruptions
* High order volumes
* U.S. holidays
* Incorrect or incomplete shipping information
* Remote or rural delivery locations
* Other unforeseen logistical circumstances

If your order experiences a significant delay, please contact our customer support team and we will do our best to assist you.

🏠 Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Pawliu is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will do our best to update the information before your order is shipped.

📦 Lost, Missing, or Damaged Packages

If your package appears to be lost, missing, or arrives damaged, please contact us as soon as possible.

For damaged items, please provide:

* Your order number
* A description of the issue
* Clear photos of the damaged product and packaging

We may work with the shipping carrier to investigate the issue and, where applicable, provide a replacement or refund in accordance with our policies.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also contact the carrier directly for additional delivery information.

🌎 International Shipping

At this time, Pawliu ships within the United States only.

We may expand our shipping destinations in the future.

📞 Contact Us

If you have questions about your order or shipping, our customer support team is happy to help.

Pawliu Customer Support

📧 Email: support@pawliu.shop

📞 Phone: +1 (505) 524-2342

We appreciate your trust in Pawliu and look forward to providing carefully selected products for you and your pets.

Thank you for shopping with Pawliu! 🐾